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www.funsquaddjs.com

WE ALWAYS BRING THE FUN!

PORTLAND WEDDING DJ - MT HOOD DJ

01

HOW FAST WILL MY DJ CONTACT ME, AND HOW?

We are so excited to always email within 24-hours of requests being received. There is no limit to phone conferences between you and your DJ as well. We prefer using our phone system as well as email because this gives us a detailed account of client wishes and that is super important to us, always.

02

HOW DO I RESERVE AND BOOK A DJ FOR MY EVENT?

This is made so easy. Right at the top of every page and next to each package there is a "BOOK A DJ-MC NOW" tab. That can be clicked for you to fill out a form. Once that is submitted the date is held right away, a contract is generated the next business day and sent over to you for your signature by Ariel (owner of Fun Squad DJs). That gets sent back and we are booked. Planning forms get sent with the contract and invoice as well.

03

HOW FAR DO YOU TRAVEL?

We are an Oregon company and travel anywhere in our state. We love being a true Oregon company providing our service to the state we love so much. Please see #18 for our Travel Fees.

04

WILL YOU FOLLOW MY PLAYLIST? 

Of course. We want to follow the wishes of our clients. After all, making a client happy is the key to any successful business. We not only appreciate lists of your favorites but also your unfavorites, lol. The last thing we want to do is play a song you can't stand especially on the biggest day of your life!

05

CAN I CANCEL ONCE BOOKED?

Yes, however, there really is no need if only a change of time, date, or location need to take place. (See #2)

06

IS FUN SQUAD DJS INSURED?

Yes. We are fully insured for 2 million dollars worth of liability coverage. Upon request, proof of insurance will be provided once booked. No matter what DJ you choose, DEMAND proof of liability insurance.

07

WHAT IF YOU DONT HAVE A SONG I WANT IN THE MUSIC LIBRARY? 

No problem. If we don't have a certain song in our drives of over 45,000 songs we will buy it and get it prior to the event or on-site if need be thanks to our on-site WIFI hot spots built right into our equipment.
NOTE: Please know that our request system as well as instant download system requires on-site WIFI or good ATT hotspot service. Without either of these we are reliant on just what is on our drives locally.

08

HOW LONG DOES IT TAKE FOR THE DJ TO SET UP AND TAKE DOWN AFTER?

We require a 90-minute set up window prior to the start time and approximately 45-minutes following an event. Everything we bring is in custom cases and was designed to be very forward thinking. Even with the best equipment we don't require multiple hour set up windows like some DJ company's. 

09

CAN I VISIT AN EVENT TO SEE YOU AT WORK?

I'm sorry, no. We would never invite anyone to an event that is someone else's. Imagine if the DJ had a group of people show up at your event. That would be so unprofessional and invasive. We really take our clients privacy sacred. We never tell anyone else about the events or the clients info for whom we are working. (Check out #16). We do have some great videos and pictures that constantly get updated. Our website is a living source of info.

10

TRAVEL FEES

Travel is generally free to most venues. Its best to check with us just to be sure. There are a few venues that have additional requirements. This is typically a venue that requires us to use only a service entrance that adds an enormous amount of time to the loading process. Travel fees, if any, are always in the contract, up front, and never sprung on a client at any later time.

11

PAYMENT OPTIONS

We accept Visa, Master Card, AMEX, and Discover Card. We never charge any additional fee for processing a credit card. The price on the contract is the price you pay. We have no surcharges of any kind.

12

WORKING WITH OUR VENUE

We work at a lot of venues regularly. We firmly believe that all vendors are equally valuable for the success of any event. We really believe that great communication with all vendors is absolutely a must for success. We aren't a fan of any one vendor (a venue is a vendor) thinking they are at the top or somehow in control of a clients wishes or choices. Following the direction of an event planner or any appointed representative of the client is a must for us. Please know that our core belief as a company is to bring perfection to our work for our clients.

CS

CLIENT SERVICES

We are known for our awesome client service. We hear a lot about how much a service provider should charge. This is true and on another hand untrue. It just depends on the target market a business is after, also, customers enjoy a good deal or a special. Imagine never seeing any specials any more at the store. This is no different. Every market is different so its important to make sure the pricing is in line with what at least five other businesses in the same industry charge on average. 
If we didnt answer all of your questions please click the Contact Us button. We would love to answer by email or have a quick chat by phone. Our #1 priority is you. Talk to you soon.
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